Hello, my brother is coming from LHR, and will need Meet and Assist at DFW. He is a special needs person, with learning disability (due to mild brain damage / autism). He is fluent in English, and able bodied.

However he tends to forget a lot (due to brain damage his short term memory is impacted) and sometimes he may need assistance in responding to questions. He will need assistance to get from the aircraft gate to immigration, and then through customs and outside to arrivals where I will meet your agent and my brother. He will not have any luggage aside from a carry backpack with his medication.

On his departure on 13th December, I will also need a departure service to meet us at DFW terminal D (flight AA78), where I need an agent to help him check-in (again he will not have any luggage to check in). Then fast track him through security, and finally escort him to the gate. He will need the agent to stay with him, until his flight boards - so that he follows the airline rules when queuing for the boarding process by group number.

American Airlines has already been informed regarding special assistance with learning disability.

Please advise if you provide this type of service. Thanks