Dear all,

I'm booking on behalf of my mother Katharina Albold travelling for the first time alone from Melbourne to Munich via Bangkok. She is 72 years old, German and speaks broken English. She will have a long layover of around 10h at the Bangkok airport. 
We will mainly require assistance to greet her at the aircraft at arrival, help her through security and to escort her to the departure gate. I would appreciate it if you could also help her to access Wi-Fi on her phone, charging the phone, finding information desks, toilets and water stations. 

Would there be an option to check whether there would be any gate changes or other changes to the connecting flight before the flight departs?

In case you would need to contact me my details are Sabine Albold, phone: +61 414224545 email: sabine.albold@gmail.com.

Thank you for your assistance.

Kind regards,
Sabine