Hi

My name is Santiago Rodriguez-Papa. My mother Paola Papa is traveling with United to Detroit. Due to CBP she was unable to make her IAD-DTW flight, so she got booked on a flight to DTW through EWR. She's arriving on flight UA2032 on terminal A gate 20, and has to transfer to UA1990 on terminal C gate 72. She speaks very little English but can understand Spanish and French. Is there any way airport staff/security could assist her on getting from her arrival gate to her departure gate? Please call me at (517) 215-5424 if you need additional info. Thanks.