Passengers Carlos Astete and Sara Ramirez are coming in an international flight from Chile. The passenger connecting flight from JFK to Montreal via Air Canada was cancelled while they were in mid flight. They are Seniors (80 yrs old) and Carlos is vision impaired. He needs assistance to get to the Air Canada Ticketing counter. He doesn't know that his connecting flight was cancelled and has no way to check his email. Their rebooked flight is now leaving from La Guardia Airport at 5:35 PM. After getting to the Air Canada ticketing Counter,They will need assistance finding direct transportation from JFK to La Guardia. One option could be ETS Airport Shuttle. 

Thank you, 

Monica Astete (daughter) on Behalf of Carlos Astete