My Inlaws are travelling for the first time ever. So this assist will help them, from the time they arrive at Narita airport on 29th January at 2:10pm (Flight 754 Japan Airlines)and lead them to the security check to help them get through and to their respective gates where they can board the transfer flight to Vancouver (Flight 18 Japan airlines)

They have a language issue 
They can read English and understand a little but replying back is a bit tough, 
they will be carrying a slip where we have written down all the possible questions they might get during the transfer 
if you trying to get any answer please ask them to look into that slip and answer your questions.