Traveller name is Mrs Dolma Gurung. This booking is made by her daughter.  She needs an assistance to go through the custom during her transit so that she can check in at Jetstar counter and get a boarding pass for her next flight to Melbourne. I was advised that since her connecting flight to melbourne, Australia is with different airlines; she has to get out of the custom and to the Jetstar counter to get a boarding pass.  She is doesn't speak English. Also, when she arrives at Bangkok, can you please connect her mobile to wifi or internet so that she can make a call, if possible.