Hi. I am booking service for my mum. She doesn't speak any English, She can speak Ukrainian and Russian. She is travelling urgently back to Ukraine, because her husband (my father) passed away. She cannot leave the airport, as she does not have a visa for Korea. She can only transit. She needs assistance to take her to the Terminal 1 Hotel to check if they have any spaces available (I rang them earlier and they were fully booked). if not, find her a lounge place where she can rest to wait for her next plain. 
Please feel free to contact me anytime on +64212085108