They are 2 adults. They can't communicate in English. Their native language is Bengali. They are coming from Bangladesh and Travelling to Melbourne, Australia. They need airport navigation assistance. They need to be received from in coming flight AK 78. They need to be transferred to the exact Terminal and Gate number from where next flight D7 212 will be leaving. If any circumstances, the in coming flight gets delayed they need all the necessary adjustments that requires to successfully board them on the next flight from Kuala Lumpur to Melbourne.