Hello, 

My parents in law are travelling from JFK this evening and I have just booked departures assistance with you for them there. 

They do not speak English and I would like to ask if you have availability for someone to meet them
From the plane and take them through passport control (they have non EU passports with UK visas), baggage reclaim through to the arrivals hall where we will be waiting for them please. 

Thank you 

Emma