What is included with airport assistance?
Both on the ground and in the air, Airport Assistance can support your child during their airport journey. The portions of the airport that the general public can access even if they are not flying are referred to as landside. The term "airside" describes the portions of the airport that are exclusively accessible to travellers flying there. Our Airport Assistance crew is airside security cleared to the highest level, enabling them to assist travellers as they go through the airport.
Departures:
Arriving at the proper boarding gate in good time after check-in (landside), passing through security checks (airside), and navigating the airport (airside).
Arrivals:
We may meet your child at the plane's door, assist them with getting through passport control, luggage claim, security, transfer them to other planes and terminals (airside).
During a flight:
- addressing any unforeseen problems that may occur (delayed and cancelled flights).
- following your child as they wait for their flight is known as companionship (airside).
- informing everyone by getting in touch with our guardianship team, parents, drivers, and schools.
Let us assist you in making sure your kid is protected and cared for no matter what occurs at the airport. Select the level of assistance you require and confirm it with our guardianship team so we can quickly confirm availability.
