Redefining Airport Assistance Services, we at JODOGO aim to make your experience at the Hong Kong International Airport (HKG) smooth, hassle-free and memorable. Our team is expertized at giving you a unique and luxurious VIP-like experience from the moment you step into the airport until you reach the destination, and take care of all the travel formalities, be it international or domestic, while you can sit back and relax.

Hong Kong International Airport, also referred to as Chek Lap Kok International Airport or Chek Lap Kok Airport, with a motto “Flying High for a Brighter Future”, has one of the best facilities and services, culture, safety, entertainment, sustainable environment and so much more that however long your layover or transit time may be, there will still be something left unexplored.

Book from a wide range of services we have to offer at JODOGO such as, Meet and Greet Services, Airport Lounges, Baggage Handling Services, Fast Track (Passport and Customs) Assistance Services, Priority Check-in, Airport Transfers and much more.

Discover Hong Kong International Airport

The main airport of the city of Hong Kong, built on reclaimed land on the island of Chek Lap Kok, is the primary hub for Cathay Pacific Airways and Hong Kong Airlines. Having handled around 71.5 million passengers in 2019, HKIA is the world’s 13th busiest airport in terms of passenger traffic.

HKIA has 2 main terminals- Terminal 1, known to be one of the world’s largest passenger airport terminal buildings in the world, after the likes of Dubai International Airport and Beijing International Airport, is connected to the North Satellite Concourse by SkyBridge. Terminal 2, which has been closed for expansion, has been used only for check-in and processing facilities so far. The SkyPlaza is located within Terminal 2.

Since the outbreak of the Covid-19 pandemic, HKIA has been taking steps to make the airport safer for their staff and passengers. The basic rules such as use of masks/ face shields at the airport and the aircraft, regular sanitisation and cleaning of touch points at the airport are strictly followed to ensure a safe and worry-free experience for the passengers. Apart from the obvious, it is mandatory for Beijing bound passengers to present a valid negative Covid-19 test report issued by one of the testing institutions recognised by the HKSAR Government and all the arriving passengers will be required to get the Covid-19 testing immediately upon arrival and wait for test results before proceeding with immigration procedures.

HKIA provides various facilities to passengers like lounge access, airport ambassador, airport courier services, mobility assistance, nursing rooms, among many others to ensure that every passenger has everything at their disposal.

Book your airport assistance services with JODOGO now to avail a smooth, hassle and worry-free experience at HKIA with our professional service.

Things to do During Layover or Transit

Relax and Replenish

Whether arriving or departing, travellers can relax at the 24-hour pay-in lounges for a reasonable charge. The lounges offer a range of facilities including hot showers, food and beverage, beauty and massage services, internet, television, magazines and newspapers. Pay-per-use lounges, Corporate lounges, Resting Lounges (free access), Premium lounges are the various options one can choose from.

Shop ‘Til You Drop

From popular luxury brands like Alexander McQueen, Balenciaga, Bottega Veneta, Bvlgari, Dior to all-time travellers’ favourite duty-free shops, selling everything from Food, Wine & Spirits, Fashion & Accessories, Gifts & Souvenirs, Beauty Products and more, you have a wide variety of shopping options at HKIA to keep you busy as well as take care of your wallet.

Spa Your Stress Off

Terminal 1’s Wellness Spa & Salon offers a range of services from beauty treatments, massages, and manicure/pedicures for all your relaxation needs.

Stimulate the Gamer in You

Head to the entertainment complex in Terminal 2 for a fun adrenaline rush. i-Sports offers a bunch of simulators that make you feel like you’re playing soccer, basketball, golf, boxing, skiing, car racing, and more. You won’t even realise how your layover time went by!

Check out the Aviation Museum

Located pre-security in Terminal 2, you should stop by the Aviation Discovery Center, an in-airport museum dedicated to local flight history. Explore the exhibits, check out the SkyDeck and Cockpit Simulator, or just enjoy the relative calm and quiet the museum provides.

Stay Connected

HKIA provides free Wi-Fi to all its passengers so that you either don’t miss out on that important meeting you have or miss out on your friend’s virtual birthday party! There are desktop computers available throughout the airport in case you don’t have a mobile device.

Enjoy a Movie

Fancy an action-packed movie before your next flight? HKIA has got you covered! Head to the UA IMAX Theatre @ Airport in Terminal 2 to catch some 2D and 3D flicks.

Treat Your Tastebuds

Hong Kong is a foodie city – and you can experience a bit of that inside the airport. You could also take a food tour if you have got time; treat your tastebuds to some dumplings, noodles, traditional tea and much more. There are plenty of eating options, from to-go food court spots offering Western and Asian cuisine to full service restaurants. Western and European options include Starbucks, McDonald’s, Pizza Express, Pret a Manger, and Joe and the Juice.

Explore Hong Kong

If you believe in, “When in Hong Kong, explore it in and out.”, and have a layover of 6+ hours until your next flight, hop onto the public transit network- The MTR Airport Express, and you will reach downtown in about 30 minutes.

  1. Visit Po Lin Monastery:Po Lin Monastery is a famous Buddhist monastery known for having the world’s largest sitting Buddha statue. Your trip will be enriched with a scenic cable car ride and some hiking opportunities.
  2. Take a Ride in the Star Ferry: If you want to experience the iconic Hong Kong skyline, a typical short layover plan is to take the Airport Express to Hong Kong Station, then enjoy a Star Ferry ride at Victoria Harbour to admire Hong Kong’s grandeur, and then walk along the Avenue of Stars.
  3. Embark on a Hike in Kam Shan Country Park:Perhaps one of the more under-the-radar attractions of Hong Kong is Kam Shan Country Park, home to thousands of wild Macaques monkeys. Upon arriving at Kam Shan Country Park, you’ll be greeted with a Nature Trail and Reservoir Trail to hike.
  4. Visit the Wan Chai District:Known as the “Starstreet District,” this is the place to immerse yourself in Hong Kong’s evolving culture. The Starstreet District is tucked between old buildings and modern boutiques; a visit of the area will reveal ample food halls, boutiques, artisan shops and tea parlors.
  5. Explore Hong Kong’s Chun Yeung Street Local Market:Known as the Wet Market, Chun Yeung Street is where you’ll find meat, fruits and local produce being sold in busy stalls. To get to Chun Yeung Street, take a tram to North Point at Causeway Bay.
  6. Visit the Hello Kitty Restaurant:One of the more popular novelty restaurants in Hong Kong is the famed Hello Kitty Restaurant on Canton Road by the Austin station. The restaurant is renowned for serving dim sum styled to look exactly like Hello Kitty.

Others

HKIA, known for being one of the best airports in terms of facilities, activities and ambience offered to its passengers, will keep you satisfied throughout your time here. Other than the basic facilities, HKIA also offers Airport Courier Services, Automated people mover, Baggage Storage services, Caring Corner- a rest area for passengers with reduced mobility, special needs, elderly passengers and pregnant woman, Charging points, Children Play Areas, Photo Kiosk, Tourist Information Desks, Health and Medical Services, Currency Exchange, Banking services and much more.

Passenger Meet and Greet services offered by us at JODOGO will include a representative who will welcome you with a name board (a bouquet of flowers on request) and help you with everything from luggage handling, lounge access, etc.

FAQ

If you need assistance at the Hong Kong International Airport, we at JODOGO are always ready to help. With our airport assist services, you can save time and explore instead of standing in queues and missing out on experiencing the activities HKIA has to offer to its passengers. Enquire by contacting JODOGO directly at +1(307) 317 1724 or book the services you want through the request form, after which you will receive a confirmation call from our representatives as soon as possible.

Book special assistance services at Hong Kong International Airport

https://jodogoairportassist.com/request/create

Whether you are an infrequent traveler, a high-profile executive, famed entertainer, celebrity, or simply want to enjoy hassle-free first-class air travels, VIP concierge services will ensure that your travel experience is effortless and smooth as much as possible.

JODOGO's VIP concierge services at HKIA specializes in letting you and your guests get in and out of the airport in minutes and offer any added assistance on request at the airport. We take care of all the customs, security checks, and airport check-in, whilst making sure you are comfortable and worry-free.

In order to serve you better, Book assistance for elderly passengers at GRU Airport

Wheelchair Assistance is a special assistance service offered by JODOGO. To avail this, a request has to be made when you book for our services through the request form (https://jodogoairportassist.com/request/create). You can also request Airport Wheelchair Assistance at HKIA through the Booking Office from where you have done your booking/ticketing.

The cost of the services offered by JODOGO vary depending per person for either arrivals, departures, or connections and level of service booked. For more detailed information on the pricing and exclusive deals for airport assistance services at Hong Kong International Airport, please consider contacting us through our mail ID or contact number.

In line with the government requirement, passengers must wear face masks in all indoor and outdoor public areas at Hong Kong International Airport.

All passengers travelling from Hong Kong to Beijing are required to present a valid proof of a negative COVID-19 nucleic acid test result issued by one of the testing institutions recognized by the HKSAR Government. The test must be done within seven days before boarding the flight to Beijing.

All persons arriving in Hong Kong via the Hong Kong International Airport will be required by the Department of Health (DH) to proceed to the Temporary Specimen Collection Centre (TSCC) set up in the Midfield Concourse of the restricted area of HKIA for COVID-19 testing immediately upon arrival and will need to stay at the TSCC to wait for test results which will be available on the same day before they can proceed with immigration procedures.