Our Airport Assistance Services

Departure airport assistanceDepartureStress-Free Services

Meet and Greet at the Airport

We provide Meet and Greet facility at the meeting point decided within the terminal building or at the specified location within the airport as required. (Meeting points may vary according to airport specifications.) Our representative will be available at the specified meeting point with the name board to greet you, and take you to the required gate for departure or for transfers. (A bouquet of flowers may be included if requested for meet and greet.)

Baggage Handling Services

We provide porter services for collecting luggage from your vehicle to the check in counter. Please do notify beforehand the number of baggage you have while availing this service. (Extra fee may be applied for porter service at certain airports.)

Priority Check-in

Our representative will provide assistance to you during the check in procedures at the check in counter. We will ensure that you receive our assistance with seat selection, baggage handling and boarding

Fast Track - Passport And Customs

In order to avoid lines at passport control and custom clearance (where applicable), our professional representative will walk you through the fast track process. Each airport varies depending on the specific rules of airports, airlines and countries.

Lounge Access

Our representative will escort you or your guests to the airport lounge so you can relax before your flight and enjoy complimentary snacks and drinks. They will then accompany you to the departure gate when it’s time to board the flight.

Flight Monitoring

Our representative will continuously monitor the flight timing and keep you updated so you can relax without worrying about missing the flight.

Upgrade and Re-Booking

Our representative will assist you in upgrading your travel class and in re booking a flight in case of cancellation, change in plan, or missed flight.

Escort to Aircraft

Once you have successfully checked-in and completed all of your luggage and security transactions, you will be personally escorted to the departure gate to board your flight. Pre boarding help where eligible and allowed.

Arrival Airport assistanceArrivalTime-Saving Services

Meet and Greet at Arrival Airport

Our professional representative will meet you at the aircraft (where allowed), the passenger bridge or the agreed upon meeting point within the terminal building. (Meeting points vary according to specific airports.)

Passport Fast Track

In order to avoid lines at passport control and custom clearance (where applicable), our professional representative will walk you through the fast track process. Each airport varies depending on the specific regulations of airports, airlines and countries.

Floral Welcome Bouquet

Deliver flowers to your loved ones on arriving from a long journey, or setting off on an adventure. Our representative will meet and greet them at the gate or at the entrance of the terminal with a gorgeous bouquet of flowers.

Baggage Handling Service

Porters will collect your luggage at the baggage claim area and bring them to your vehicle. Please notify the number of baggage while making the booking. (An extra fee may apply for porter service at certain airports.)

Visa and Security Clearance

Once you land, our representative will assist you with all the post-flight procedures such as acquiring a visa, currency transaction, customs and security clearances.

Send-Off

Our representative will continuously monitor the flight timing and keep you updated so you can relax without worrying about missing the flight.

Cart Transport Inside Airport

Once you land, our representative will assist you with all the post-flight procedures such as acquiring a visa, currency transaction, customs and security clearances.

Transfer airport assistanceTransferComfortable Transfer Services

Meet and Greet at the Transfer Airport

Our professional representative will meet you at the aircraft (where allowed), the passenger bridge or the agreed upon meeting point within the terminal building. (Meeting points vary according to specific airports.)

Lounge Access

Our professional representative will escort you or your guests to the airport lounge to relax before your flight, where you can enjoy complimentary snacks and drinks. Our representative will then accompany you to the departure gate when it’s time to board the flight

Cart Transport Inside Airport

Our representative will transport you in an electric cart from the flight gate to passport control. Note: rules vary at airports around the world as it relates to our representatives' access to the gates.

Flight Monitoring

Our representative will continuously monitor the flight timing and keep you updated so you can relax without worrying about missing the flight.

Visa and Security Clearance

Our representative will assist you with all post-flight procedures such as acquiring a visa, currency transaction, customs and security clearances during your stopover.

Upgrades and Re-Booking

Our representative will assist you in upgrading your travel class and in re booking a flight in case of cancellation, change in plan, or missed flight.

Passport Fast Track

In order to avoid lines at passport control and custom clearance (where applicable), our professional greeter will walk you through the fast track process. Each airport varies depending on the specific rules of airports, airlines and countries.

Connecting Flight Accommodation

Accommodation in airport hotels can be made for passengers with long lay over during transfers. Our representative will assist you with all post-flight procedures such as acquiring a visa, currency transaction, customs and security clearances during your stopover and escort you to the hotel.

Baggage Handling Service

Porters will assist you through the fast track with your baggage through custom clearance. This service varies depending on the rules and regulations at specific airports and airlines.

Escort to Aircraft

Once you have successfully checked-in and completed all of your luggage and security transactions, you will be personally escorted to the departure gate to board your flight. Pre boarding help where eligible and allowed.

Special airport assistanceSpecial NeedsAssistance & Medical Services

Baggage Handling Service

Porters will assist you through the fast track with your baggage through custom clearance. This service varies depending on the rules and regulations at specific airports and airlines.

Mobility and Health Related Service

Wheelchair assistance
Medical oxygenAirport Assistance
Seating accommodationsAirport Assistance
Cognitive and developmental assistance
Assistance for deaf or hard of hearing
Assistance for blind or low vision

Safety Assistant

Airlines do not offer in- flight assistance with any medical services, assistance inside the lavatory, or in actual feeding for passengers with disability. Our safety assistant can take care of all those needs and more. The primary role of the personal safety assistant is to assist a disabled customer exiting the aircraft in case of an emergency evacuation or to establish communication for the required safety briefing, and assist with the medical, feeding and lavatory needs of a disabled customer.

Traveling with Infants

Sometimes you just need another pair of hands when traveling with infants and little kids. We can provide that extra assistance to passengers traveling with small children, allowing adult clients to travel stress-free.

Unaccompanied Minor Service

MUrgency Airport Assistance service is perfect for any parent who wants to make sure their child gets to/from their plane with ease. A representative will stay by their side and advise a friend or family member of the status along the way.

Traveling with Pets

Whether traveling with a pet, Assist Dogs or comfort animal, we can help make yours and your furry friend’s travel comfortable.

Speacial Meal

We can make arrangement for special meals in flight and at the airport, according to your dietary needs.