Enhancing the Passenger Experience with Technology

Digitalization and Automation

Canadian airports are embracing technology to make travel smoother.

• Self-service kiosks: Airports such as Kelowna (YLW) and the Region of Waterloo (YKF) have deployed SITA’s common-use check-in and self-bag drop systems, reducing wait times.
• Biometrics and digital identity: The Canadian Air Transport Security Authority (CATSA) is modernizing the travel process by shifting from paper-based verification to integrated digital identity. Initiatives include expanding the Verified Traveller program and testing facial recognition to speed up security lines.
• Service robots: Halifax Stanfield Airport (YHZ) has introduced robots to assist with wayfinding and passenger support — a notable step in blending AI into customer service.