Redefining Airport Assistance Services, we at JODOGO JODOGO aim to make your experience at the Suvarnabhumi Airport (BKK) smooth, hassle-free and one worth remembering. Our team, expertized at giving you a notable and luxurious VIP-like experience from the moment you step into the airport until you reach the destination, takes care of all the travel formalities, be it international or domestic, while you can sit back and relax.

Suvarnabhumi Airport(BKK), also known unofficially as Bangkok Airport, translating from its Sanskrit meaning, “a golden land”, is sure to satisfy every need of its passengers and enhance their experience during their time in Bangkok, or just during their layover or transit.

Book from a wide range of services we have to offer at JODOGO such as, Meet and Greet Services, Airport Lounges, Baggage Handling Services, Fast Track (Passport and Customs) Assistance Services, Priority Check-in, Airport Transfers to name a few.

Discover Suvarnabhumi Airport

One of the two international airports that serves the Bangkok Metropolitan Region, located in the Samut Prakan region of Thailand, is the primary hub of Bangkok Airways. Suvarnabhumi is known to be one of the biggest international airports (by area) in Southeast Asia. Having served over 65.5 million passengers in 2019 makes BKK the world’s 19th busiest airport.

Bangkok Airport has one main passenger terminal building, with a capacity of handling 76 flight operations per hour, 7 concourses in total (Concourses A to G) and 7 levels, each with different facilities and services. The airport's passenger terminal is known to be the world's largest passenger terminal ever constructed in one phase, and is also currently the fourth biggest passenger terminal building in the world, after Hong Kong International Airport, Beijing Capital International Airport and Dubai International Airport.

Due to Covid-19 and the need to follow strict guidelines set by the Government of Thailand, Bangkok Airport has a few rules and regulations set to be followed by its staff and passengers. Each passenger and personnel should wear a mask at all times. Sanitisation and deep cleaning of frequent touch areas in the airport are done regularly to ensure maximum safety. Plexiglas have been installed in information desks and areas which involve interactions. It is recommended by the airport to have travel insurance covering health care and treatment expenses for Covid-19, according to the Civil Aviation Authority of Thailand (CAAT). Passengers also must also have a "fit to fly" health certificate that is a medical certificate with a laboratory result indicating that Covid-19 is not detected. The test must be done by RT-PCR technique and the result must be issued within 72 hours before travelling.

Book your airport assistance services with JODOGO now to avail a smooth, hassle and worry-free experience at Suvarnabhumi Airport with our professional service.

Things to do During Layover or Transit

Unwind and Relax

All the lounges of Bangkok Airport have facilities like snacks zones, Wi-Fi, relax zones, quieter areas from the hustle-bustle of the airport and it’s not mandatory to have to fly Business or First Class to hang out in them. The airport has a total of about 15 lounges in total, spread across 6 concourses- A, C, D, E. F and G. You just have to purchase a one-time pass online or use a lounge membership program and you can enjoy their services without any worry.

Treat Your Tastebuds

The Thai culture values good cuisine, and eating your way through the airport is a perfectly acceptable way to spend your layover. Food options range from Thai to Asian to-go counters, bars and restaurants, convenience shops, Western standbys like Subway, McDonald’s, Burger King, Starbucks, and much more. There is also a 24-hour food court located near Ground Transportation, that seemingly caters more to locals, with cheap prices and a whole gamut of Thai food.

Stay Connected

Free Wi-Fi is available at Suvarnabhumi Airport for up to 2 hours per day. Connect to one of the networks available. If you do not have a mobile device, there are 126 internet kiosks offering free internet. Users can only connect for 15 minutes at a time. Once your time expires you can login again. Internet access is also available 24 hours a day at the CAT Telecom Internet Cafes.

Enjoy a Massage

Thailand is known to be the home of massages and the spa and massage centers in Bangkok Airport live up to that as well. Chang Massage and Spa and Miracle Transit Hotel are the most suggested ones by passengers and these two locations offer a range of services, including express and hour-long massage options, manicures and pedicures, facial treatments, aromatherapy, and more. If you are not into massages, you can consider this as Thailand’s cultural experience.

Shop ‘Til You Drop

Bangkok Airport has shops ranging from popular and well-known brands like Zara, minimarts, convenience stores, bookstores, souvenir shops, beauty shops, to affordable Duty-free shopping centers spread throughout all the Concourses. Jim Thompson Thai Silk, which offers beautiful, locally-made silks at reasonable prices is highly recommended Variety and affordability, there is a shop for every need you might have.

Explore Bangkok

If you have a 6+ hours layover and are on the top of your toes to get out of the airport and explore Bangkok with the time you have left for your next flight, you can either join the day tour arranged by bus tour operators or get into the heart of Thailand by yourself. Metered taxis are cheap and quick to take you into the heart of the city, which are located at Level 2 Arrivals. It is recommended for you to have at least 2 hours extra before your boarding time to ensure you don’t miss that flight. Here are some must-visit places for your 6+ hours layover:


Bangkok Airport, being ranked as the 48th best airport among the world’s top 100 airports, is sure to offer facilities and services to its passengers that will keep your mind entertained and needs fulfilled.

Apart from the activities and facilities mentioned above, Bangkok Airport also offers services like Baby care rooms, Baggage Locker services, Wheelchair assistance for for passengers with reduced mobility or the differently-abled, Shower facilities, Airport Hotels, Internet cafes, Postal services, Bank and ATM services, Business facilities, Airport Tour services, Car Rental and Taxi booking centers, Airport and Tourist Information desks, Prayer rooms, Medical and Emergency assistance services, smoking areas and much more.

Passenger Meet and Greet services offered by us at JODOGO will include a representative who will welcome you with a name board (a bouquet of flowers on request) and help you with everything from luggage handling, lounge access, etc.


If you need assistance at the Suvarnabhumi Airport, we at JODOGO are always ready to help. With our airport assist services, you can save time and explore instead of standing in queues and missing out on experiencing the activities Suvarnabhumi Airport has to offer to its passengers. Enquire by contacting JODOGO directly at +1(307) 317 1724 or book the services you want through the request form, after which you will receive a confirmation call from our representatives as soon as possible.

Book special assistance services at Suvarnabhumi Airport:

JODOGO fast track airport assistance service providers help travelers to enter priority lanes to skip the waiting queue during airport procedures. This scheme assists passengers to navigate the airport security process quickly, and get some time to relax before flying again.

Please note that fast track services at each airport vary depending on the specific rules of airports, airlines and countries.

Being one of the busiest airports in the world, the formalities, customs, and security procedures will require passenger(s) to wait in queues for a long period of time, making it hectic and tiresome. When you opt for JODOGO’s assistance services, there will be no more of this as our representative assigned to you will take care of everything from meeting you at the airport entrance and doing all the formalities for you so that you can be comfortable and leave all the work to us.

To avail Fast Track services at Suvarnabhumi Airport, make sure you request for it through the request form.

There are different lanes dedicated to “Nothing to Declare” and “Goods to Declare”. One has to keep in mind the items that are not allowed in the airport and must be screened through the “Goods to Declare” lane before leaving the airport. Passengers who have Goods to Declare will be asked to present their passport and their baggage will be thoroughly screened for any restricted or prohibited goods. If there is no issue with the baggage, the passenger will be asked to pay the duty and taxes calculated by the customs officer and only then will be allowed to proceed with their travel.

Each passenger and personnel should wear a mask at all times. Personnel working in the waiting areas for transit/transfer operations shall wear personal protective equipment.

International transit/transfer passengers at Suvarnabhumi airport must have travel insurance covering health care and treatment expenses for Covid-19, according to the Civil Aviation Authority of Thailand (CAAT).

Passengers also must also have a "fit to fly" health certificate that is a medical certificate with a laboratory result indicating that Covid-19 is not detected. The test must be done by RT-PCR technique and the result must be issued within 72 hours before travelling.