Before anything else: check which Moscow airport you're actually flying into. There are three, they're in different directions outside the city, and getting between them is a journey of hours.
VIP airport assistance in Moscow is a personal escort service covering Sheremetyevo (SVO), Domodedovo (DME) and Vnukovo (VKO). A JODOGO agent meets you at the aircraft door or kerb, guides you through documentation and border formalities, handles baggage, and coordinates transfers into the city — or between airports, where an itinerary requires it.
Three airports, and why it matters
Moscow's air traffic is split across three principal international airports, positioned on different sides of the city.
-
Sheremetyevo (SVO) — north-west, the largest, multiple terminals
-
Domodedovo (DME) — south-east
-
Vnukovo (VKO) — south-west
Each has its own rail connection into central Moscow. None of them connects directly to the others. An inter-airport transfer means travelling into the city and back out again, or a long orbital road journey — and Moscow traffic is heavy enough that either can take two to three hours.
This is the mistake to avoid: booking an arrival into one Moscow airport and a departure from another on the same day. It happens constantly on separate tickets, and travellers assume "Moscow" means one place. It doesn't. If your itinerary does this, treat it as a full day's logistics, not a connection.
Where the friction sits
-
Individually, Moscow's airports are modern and reasonably navigable. Sheremetyevo is the largest and most complex, with multiple terminals and an inter-terminal connection to understand. Domodedovo and Vnukovo are more compact.
-
The genuine difficulty for foreign visitors isn't the buildings. It's documentation and language.
-
Border formalities for foreign nationals require paperwork completed correctly, and errors are handled slowly. English is spoken at the airports but not universally, and not necessarily at the counter you reach. An issue that takes two minutes to resolve with the language can take forty without it.
Who books it
-
Business travellers unfamiliar with Russian arrival procedures
-
Anyone facing an inter-airport transfer in Moscow
-
First-time visitors without the language
-
Elderly travellers or those needing mobility support
-
Passengers with significant baggage arriving late
What's included
Arrivals
-
Agent meeting you after disembarkation with a name board
-
Documentation reviewed before you reach the counter
-
Guidance through border formalities with a Russian-speaking agent present
-
Baggage collection and porter service
-
Customs escort and direct handover to your driver
Departures
-
Kerbside meet at the correct airport and terminal
-
Check-in completed on your behalf
-
Escort through security and departure formalities
-
Lounge access where arranged, timed gate delivery
Inter-airport transfers
-
Met on arrival, baggage handled
-
Road transfer between Moscow airports with a vehicle and driver
-
Check-in and formalities at the second airport managed
-
Realistic timings built in, not optimistic ones
Booking
Send flight numbers, the specific airport, passport nationality and passenger details.
We confirm your airport and terminal, then issue a written plan.
Your agent tracks the flight and is in position.
You're met and moved.
Pricing
✈️Moscow pricing depends on airport, service type, party size and ground transport. An inter-airport transfer is priced as a substantial standalone service, because it is a multi-hour road journey with a vehicle.
✈️Payment note: international card processing for services in Russia is not straightforward and the position has changed repeatedly. Raise payment early — we'll confirm what's available when we quote. Please don't assume your usual card will work.
Two practical points
-
An observation. Nearly every problem we're asked to solve in Moscow originates in the booking, not the airport. Someone books a fare that arrives at Domodedovo and departs from Sheremetyevo four hours later, because a search engine treated them as interchangeable. They aren't. If you take one thing from this page, take that.
-
And an honest caveat. Moscow's airports are the destination on our network where I'd be least confident telling you that what's true today will be true next month. Entry requirements, permitted routings, carrier access and payment mechanisms have all shifted repeatedly in recent years. **Verify your specific position close to travel with official sources** — and tell us your nationality and itinerary early so we can flag anything we're aware of. We'd rather over-communicate here than have you discover something at a counter.
FAQs
Check your ticket for the three-letter code: SVO is Sheremetyevo, DME is Domodedovo, VKO is Vnukovo. They're on different sides of the city and are not interchangeable.
Two to three hours realistically, depending on the pair and the traffic. There's no direct link between them — you travel via the city or around it.
It's possible but it's a full logistics exercise, not a connection. If your itinerary requires it, book assistance and a vehicle, and don't plan anything tight on either end.
All three are well outside central Moscow, each with a rail connection into the city. Road journeys typically run 45–90 minutes depending on airport and traffic.
Yes. Your agent communicates with you in English and with airport staff in Russian — which is the main practical reason people book this service.
It depends on your nationality and requirements have changed more than once. Tell us your passport nationality when booking, and verify independently with official sources close to your travel date.
International card processing for Russian services is not straightforward and the position changes. Raise it when you enquire and we'll confirm what's currently available.
It's the largest and most complex of the three, with multiple terminals and an inter-terminal connection. Domodedovo and Vnukovo are more compact and simpler.
Yes, coordinated with your agent for a direct handover rather than you arranging transport on arrival.
72 hours or more, especially if a Wilson transfer or baggage storage is involved — those need arranging rather than assigning.
